Wrong Order Details

Please contact us ASAP and we’ll see if we can intercept it! If you have entered the wrong shipping information and if the package is still in warehouse, we can update the address. If the order has been dispatched, we will assist with a redelivery, depending on the status on the order. Please note that redirection can increase the delivery time with up to 5 days.

If a delivery is unsuccessful, the package will be returned to Tuchuzy within 10 days. We can then re-book your order to the correct address.